Shipping & Delivery Policy

At Nuri Jewellery, we understand that every jewellery purchase is special. We take great care in preparing, packaging, and delivering your order safely and securely.

This Shipping & Delivery Policy explains how orders placed through our website are processed and delivered.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your jewellery for dispatch.

Orders are subject to product availability, payment verification, and any additional verification that may be required for high-value purchases.

Once your order has been dispatched, you may receive a shipping confirmation with tracking information where available.

2. Delivery Within Bahrain

We offer delivery across the Kingdom of Bahrain.

Estimated delivery times will depend on product availability, order confirmation, and the delivery location.

For items available in stock, we aim to process and deliver orders as quickly as possible.

Customers must provide a complete and accurate delivery address and contact number to avoid unnecessary delays.

3. International Shipping

Nuri Jewellery may offer international shipping to selected countries.

International delivery times vary depending on the destination, courier service, customs procedures, and other factors outside our reasonable control.

Customers are responsible for ensuring that jewellery purchased from Nuri Jewellery can legally be imported into their destination country.

4. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during checkout or communicated to the customer before the order is confirmed.

From time to time, Nuri Jewellery may offer complimentary delivery to selected locations or for qualifying orders.

5. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at the time of purchase, these charges are the responsibility of the customer and are not included in the product price or shipping charge.

Nuri Jewellery does not control the amount of customs duties or taxes charged by authorities outside Bahrain.

6. Customized & Made-to-Order Jewellery

Customized, personalized, resized, engraved, or made-to-order jewellery may require additional production time before dispatch.

The estimated production and delivery timeframe will depend on the design, materials, gemstones, certification requirements, and complexity of the piece.

Any production or delivery date provided for a customized order is an estimate unless expressly confirmed otherwise.

7. High-Value Orders

For the protection of our customers and Nuri Jewellery, additional verification may be required before dispatching high-value orders.

High-value shipments may also require a signature upon delivery or other security procedures depending on the destination and courier.

We recommend that customers ensure someone is available to receive valuable jewellery deliveries personally.

8. Tracking Your Order

Where tracking is available, customers will receive the relevant tracking information after their order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your shipment confirmation.

9. Delivery Delays

While we make every reasonable effort to ensure orders arrive within the estimated delivery period, delays may occasionally occur due to circumstances outside our reasonable control.

These may include customs inspections, courier delays, public holidays, weather conditions, flight disruptions, incorrect delivery information, or other logistical circumstances.

Our team will assist customers where reasonably possible if a shipment is delayed.

10. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Nuri Jewellery will not be responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

If you notice an error in your delivery information, please contact us as soon as possible before the order is dispatched.

11. Receiving Your Jewellery

We recommend inspecting the external packaging when receiving you