At Nuri Jewellery, we take great care to ensure every piece meets our standards of quality and craftsmanship. We want you to be completely satisfied with your purchase and have therefore established the following Return & Refund Policy.

Returns & Exchanges

Items purchased from Nuri Jewellery may be returned or exchanged within 7 days from the date of receipt, provided that the item:

Is unused, unworn, and in its original condition.

Has not been altered, resized, engraved, or customized.

Is returned with its original packaging, certificates, tags, and any accompanying documents.

Shows no signs of wear, damage, scratches, or modification.

All returned items will be inspected by our team before an exchange or refund is approved.

Customized & Made-to-Order Jewellery

Customized, personalized, engraved, resized, specially manufactured, or made-to-order jewellery is considered a final sale and cannot be returned, exchanged, or refunded unless the item has a confirmed manufacturing defect.

This includes pieces specially produced or modified according to a customer's requested design, size, gemstone, diamond, engraving, or other specifications.

Earrings

For hygiene reasons, earrings that have been worn or tried on may not be eligible for return or exchange, except in the case of a confirmed manufacturing defect.

Diamonds, Gemstones & Certificates

Where a jewellery piece is supplied with a diamond or gemstone certificate, the original certificate must be returned together with the item.

Items returned without their original certificate may not be accepted or may be subject to applicable certificate replacement costs.

Damaged or Defective Items

If you receive an item that is damaged or has a manufacturing defect, please contact Nuri Jewellery as soon as possible after receiving your order.

Our team will inspect the item and, once the issue is confirmed, arrange the appropriate repair, replacement, exchange, or refund in accordance with applicable consumer protection requirements.

Damage resulting from normal wear and tear, misuse, accidental damage, improper handling, or unauthorized repair or alteration is not considered a manufacturing defect.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will generally be processed through the original payment method. Processing times may vary depending on the bank or payment provider.

Original delivery charges and return shipping costs may be non-refundable unless the return is due to an error by Nuri Jewellery, a manufacturing defect, or where otherwise required by applicable law.

Online Purchases

For purchases made through our website, customers should contact us before returning an item so our team can provide the appropriate return instructions.

Customers are responsible for ensuring that returned jewellery is securely packaged. We recommend using a secure and trackable shipping service for valuable items.

Sale & Promotional Items

Items purchased during promotions or sales are subject to the return or exchange conditions communicated at the time of purchase, subject always to any rights available under applicable Bahrain consumer protection laws.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Customized, personalized, or made-to-order pieces cannot normally be cancelled once production has started.

Contact Us

If you have any questions regarding a return, exchange, refund, or your jewellery, please contact Nuri Jewellery.

Our team will be pleased to assist you and ensure your request is handled with care.

Nuri Jewellery
Kingdom of Bahrain

This policy does not limit any mandatory rights or remedies available to customers under applicable laws and consumer protection regulations in the Kingdom of Bahrain.